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FAQ

BECOME A SWEET MINT

What is Sweet Mint Boutique’s mission?

Sweet Mint Boutique’s mission is to empower & support women through fashion! We think that every woman is beautiful and deserves to feel her best!

What is a “Sweet Mint”?

Sweet Mints are the amazing people that embody strength, self-love, & confidence! These are the people that inspired our owner, Signe, to follow her dreams and create an online boutique!

Do I need to create an account to shop on your website?

No, accounts are not required to shop with us online! You may checkout as a guest or choose to create an account for your convenience. However, there are some great benefits to creating an account with Sweet Mint Boutique…you’ll get exclusive access to all of our sales, new arrivals and discount codes before anyone else!

How do I create an account?

Creating an account is easy! Follow the steps below:

  • Click Sign in/Join 
  • Fill out your information to create an account
  • Hit Create

    What if I forget my login information?

    No worries! Select the “forgot your password” button, enter your email address and you will receive a recovery email with instructions on how to reset your password.

    How can I become a Sweet Mint and receive your emails?

    Becoming a Sweet Mint is easy, and it comes with perks! By joining, you will receive 15% off your first purchase! Here are the ways to join: 

    • Enter in your email address in our “Join+Save” pop-up on our homepage
    • Enter in your email address in our “Become a Sweet Mint” sign-up form on our homepage
    • Click Sign-in/Join on our homepage and enter your information

    GENERAL

    Do you have a physical store that I can visit?

    No, Sweet Mint Boutique is an online only boutique. However, we hope to open a physical location someday as we continue to grow!

    What size should I order?

    While most of our items run true to size, there are some variations between different brands. Please refer to our size chart page and check product pages for further detail regarding sizing. If you are still unsure which size to order, we would be happy to help! Please email us at: info@sweetmintboutique.com.

    What are the care instructions for my new items?

    The care instructions for clothing items can be found on the tag inside. If you have specific questions prior to your order, please email us at: info@sweetmintboutique.com.

    What if an item I want to buy is out of stock?

    We offer limited quantities of each style and things may sell out quickly. To be the first to know about our new arrivals and restocks, please become a Sweet Mint and sign up to receive our emails. If you have questions about a specific product, please email us at: info@sweetmintboutique.com.

    Do you offer styling advice?

    Yes! We love putting together outfits and helping our fellow Sweet Mints style pieces to create an amazing look! Please email us at: info@sweetmintboutique.com for styling advice and tips. You can also visit our Shop the Look page (coming soon!), Blog (coming soon!) and Instagram for style inspiration. 

    Do you have gift cards?

    No, we do not currently offer gift cards. We hope to someday!

    What payment options do you accept?

    We accept all major credit cards. 

    How can I use a promo/discount code?

    To use a promo/discount code please enter the code in the discount code box on the checkout page. If you have any issues using your code, please email: info@sweetmintboutique.com.

    SHIPPING & RETURNS

    Will I receive an order confirmation?

    Yes – you will receive 2 email confirmations following your order.

    1. Email order confirmation (within 24 hours)
    2. Shipment confirmation with tracking number (once order has shipped)

    If you do not receive confirmation emails after placing your order, please email us at: info@sweetmintboutique.com.

    When will my order ship?

    All orders will be processed within 1-4 days and shipped via USPS. Orders take 3-7 business days from shipment date to be delivered. SMB is proud to offer free shipping on all U.S. orders! For more information please visit our shipping policy page.

    Do you ship outside of the United States?

    Yes – we ship to Canada. We do not ship to any other countries outside of the U.S. and Canada. Flat rate international shipping costs $15. For more information please visit our shipping policy page.

    Can I return an item?

    Yes, you may return your purchase if you are unhappy for any reason. Please email us at: info@sweetmintboutique.com to start your return process. Please note that we only offer online store credit, no refunds. You will be responsible for paying return shipping fees. For more information please visit our return policy page.

    Can I exchange an item?

    You may exchange an item for the same item or an item of the same price. We do even exchanges only. You will be responsible for paying return shipping fees. For more information please visit our exchange policy page.

    How do I return/exchange an item?

    To start a return, please email us at: info@sweetmintboutique.com and provide the following information:

    1. Your Name
    2. Order # and date of order
    3. Item(s) to return
    4. Reason for return

    The item I purchased is defective, what should I do?

    Please email us at: info@sweetmintboutique.com and provide the following information:

    1. Your Name
    2. Order # and date of order
    3. Item(s) detail
    4. Photos of defect

    CUSTOMER SERVICE

    At SMB our goal is to provide you with the best customer service!

    Fast & free shipping, styling advice, and affordable prices are just a few of the ways we do our best to go above and beyond for YOU!

    If you have any questions or feedback, please shoot us an email at: info@sweetmintboutique.com. We would love to hear from you!

    CONTACT US

    Questions?

    Visit our contact us page and fill out the form or send us an email at: info@sweetmintboutique.com.